PRIVACY POLICY
Last updated: 26th January 2026
1. Who We Are
ELRESINO is a brand owned by 54ops Ltd (“we”, “us”, “our”). For data protection purposes, 54ops Ltd is the Data Controller responsible for your personal information.
We operate in the United Kingdom and Spain, and we handle personal data in accordance with applicable data protection laws, including the UK GDPR and the EU GDPR.
Company: 54ops Ltd (trading as ELRESINO)
UK Office: Manchester, United Kingdom
Spain Office: Málaga, Spain
Email: info@elresino.com
Registered Address: Alexander Bursk Park Gates, Manchester, UK, M25 0JW
2. Information We Collect
We may collect personal information when you contact us, submit an enquiry, request a quote, book our services, register interest in training, or interact with our website. This may include:
Full name
Email address
Telephone number
Address (if relevant to your project)
Project details, enquiry details, or service requirements
Training academy enquiry details (if applicable)
Any information you provide when communicating with us
Website usage data (via cookies and analytics tools)
3. How We Use Your Information
We use your personal data to:
Respond to enquiries and provide quotes
Deliver our services (including bespoke wall and floor installations)
Manage customer communication and bookings
Provide information about our training academy (if requested)
Improve our website, services, and customer experience
Maintain business records and meet legal obligations
4. Lawful Basis for Processing
We process personal data under the UK GDPR and EU GDPR using one or more of the following legal bases:
Contract – to provide services you request
Legitimate interests – to respond to enquiries and operate our business
Consent – where required (for example, marketing communications)
Legal obligation – to comply with legal requirements
5. Marketing Communications
If you choose to opt in, we may send you updates about ELRESINO services, decorative finishes, and training courses. You can unsubscribe at any time by following the link in our emails or by contacting us directly.
6. Sharing Your Information
We do not sell or rent your personal data.
We may share personal information with trusted third parties only when necessary, for example:
Website hosting providers
Email and communication platforms
Customer relationship or enquiry management tools
Analytics and website performance services
We may also disclose personal information if required to do so by law.
7. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse website performance. You can control cookies through your browser settings and, where available, our cookie banner.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
9. Data Retention
We keep personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
10. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to processing
Restrict processing
Withdraw consent where consent is the legal basis
To exercise any of these rights, please contact us using the details below.
11. International Data Transfers
As we operate in both the UK and Spain, your personal data may be processed in either location. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place and that your data remains protected in accordance with applicable data protection laws.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Email: info@elresino.com
ELRESINO / 54ops Ltd
Manchester (UK) | Málaga (Spain)